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Payments and Shipping

Payment Methods

Customer safety is one of Tem-Tem’s priorities. That’s why we work with partners who are able to guarantee that all our payment methods are safe and hassle-free.

However, if any difficulties arise with the use of any of the available payment methods, we recommend that you contact us before finalising your purchase or trying again.

To make the purchase process safe and simple, we offer the following payment methods:

Multibanco Reference

Payment by Multibanco reference must be made within 48 hours of order confirmation. If the payment has not been made within this period, the order will be cancelled.

You must use the entity, reference and amount received at the time of order confirmation to make the payment through the homebanking service provided by your bank or, alternatively, at an ATM near you. In both cases, you must select the option “Pagamento de Compras”, followed by “Serviços”.

With payment by Multibanco reference, it is not necessary to send proof of payment, as it will be automatically confirmed in our system.

MB Way

Payment by MB Way must be made within 5 minutes of receiving the notification. After this period, the reference will be automatically deactivated both on our platform and on the MB Way app.

To make the payment through MB Way, you must follow the instructions presented in the online store and, later, on your mobile device.

Payment by MB Way reference is immediate. Therefore, it is not necessary to send a proof of payment, as it will be automatically confirmed in our system.

Debit or Credit Card

Visa or Mastercard can be used for payment with debit or credit card. With this payment method, data will be encrypted and sent to the bank upon finishing your purchase. The amount will be immediately debited, but the transaction will only be available on your card statement after 2 to 3 business days.

To pay using this method, you must fill in the form with your credit card details, namely the card number, expiration date and three-digit security code.

Payment by debit or credit card is immediate. Therefore, it is not necessary to send a proof of payment, as it will be automatically confirmed in our system.

Paypal

Payment by Paypal must be made immediately after being redirected from our online store to the PayPal platform.

To make the payment with Paypal, you must follow the instructions available at the online store and, later, in the Paypal platform where you must access with your login details.

The payment process is fully carried out on the Paypal platform, and the customer is redirected to our online store after completing the process.

Paypal payment is immediate. Therefore, it is not necessary to send a proof of payment, as it will be automatically confirmed in our system.

Shipping Methods

We know that the shopping experience does not end on our website and that it is important to get Tem-Tem products to their destination on time. Therefore, we work with shipping companies with proven experience in e-commerce.

For our customers’ convenience, we send notifications with the tracking number. This way, you will be able to follow the status and location of your order.

Orders will be shipped within a maximum period of 2 business days after payment confirmation. The delivery times listed below refer to the average delivery time after the order has been shipped.

Alternatively, if you are in Mainland Portugal, you can choose to collect your order from our office at Rua dos Lusíadas 5, 5º K, 1300-365 Lisboa, every working day between 10:00 and 17:00. To do this, during the Check Out process, you must select the “Pick Up” option. After finalising your order, you should send an email to [email protected] to arrange the date on which you would like to collect your order. If, in the meantime, you have changed your mind and would prefer the order to be sent to you, you should contact us so that we can speed up the payment of the postage and schedule the dispatch.

In this section you can check the countries to which we ship our products, as well as the average delivery time and shipping costs.

Mainland Portugal

Delivery time in Mainland Portugal is 1 to 2 business days and shipping costs €4,31.

Portugal Islands

Delivery time in the Azores and Madeira is 8 to 10 working days and shipping costs €16,20.

Spain Mainland

Delivery time in Mainland Spain is 1 to 2 business days and shipping costs €7,44.

European Union

Delivery time and shipping cost to European Union countries vary depending on your geographical area. The prices shown include VAT at the legal rate of each of the destination countries. At the moment, Tem-Tem sends orders to the following European Union countries:

Country
Zone
Delivery Time
Price
Germany
France
A
2 to 3 working days
€12,80
Austria
Belgium
Netherlands
Italy
Luxembourg
Denmark
Czech Republic
B
2 to 4 working days
€14,28
Slovakia
Slovenia
Poland
C
3 to 5 working days
€16,85
Bulgaria
Croatia
Estonia
Finland
Hungary
Ireland
Latvia
Lithuania
Romania
Sweden
D
4 to 6 working days
€27,71

Other Countries

At this time, it is not possible to purchase products through the website for countries that are not listed above.

However, if you would like to purchase Tem-Tem products for other countries, please contact us.