Payments and Shipping
Customer safety is one of Tem-Tem’s priorities. That’s why we work with partners who are able to guarantee that all our payment methods are safe and hassle-free.
However, if any difficulties arise with the use of any of the available payment methods, we recommend that you contact us before finalising your purchase or trying again.
To make the purchase process safe and simple, we offer the following payment methods:
Payment by Multibanco reference must be made within 48 hours of order confirmation. If the payment has not been made within this period, the order will be cancelled.
You must use the entity, reference and amount received at the time of order confirmation to make the payment through the homebanking service provided by your bank or, alternatively, at an ATM near you. In both cases, you must select the option “Pagamento de Compras”, followed by “Serviços”.
With payment by Multibanco reference, it is not necessary to send proof of payment, as it will be automatically confirmed in our system.
Payment by MB Way must be made within 10 minutes of receiving the confirmation. After this period, the reference will be automatically deactivated both on our platform and on the MB Way app.
To make the payment through MB Way, you must follow the instructions presented in the online store and, later, on your mobile device.
Payment by MB Way reference is immediate. Therefore, it is not necessary to send a proof of payment, as it will be automatically confirmed in our system.
Debit or Credit Card
Visa or Mastercard can be used for payment with debit or credit card. With this payment method, data will be encrypted and sent to the bank upon finishing your purchase. The amount will be immediately debited, but the transaction will only be available on your card statement after 2 to 3 business days.
To pay using this method, you must fill in the form with your credit card details, namely the card number, expiration date and three-digit security code.
Payment by debit or credit card is immediate. Therefore, it is not necessary to send a proof of payment, as it will be automatically confirmed in our system.
Payment by Paypal must be made immediately after being redirected from our online store to the PayPal platform.
To make the payment with Paypal, you must follow the instructions available at the online store and, later, in the Paypal platform where you must access with your login details.
The payment process is fully carried out on the Paypal platform, and the customer is redirected to our online store after completing the process.
Paypal payment is immediate. Therefore, it is not necessary to send a proof of payment, as it will be automatically confirmed in our system.
We know that the shopping experience does not end on our website and that it is important to get Tem-Tem products to their destination on time. Therefore, we work with shipping companies with proven experience in e-commerce.
For our customers’ convenience, we send notifications with the tracking number. This way, you will be able to follow the status and location of your order.
Orders will be shipped within a maximum period of 2 business days after payment confirmation. The delivery times listed below refer to the average delivery time after the order has been shipped.
In this section you can check the countries to which we ship our products, as well as the average delivery time and shipping costs.
Delivery time in mainland Portugal is 1 to 2 business days and shipping is free.
Delivery time in the Azores and Madeira is 8 to 10 working days and shipping costs €12,70.
Delivery time in Mainland Spain is 1 to 2 business days and shipping costs €3,21.
Delivery time and shipping cost to European Union countries vary depending on your geographical area. The prices shown include VAT at the legal rate of each of the destination countries. At the moment, Tem-Tem sends orders to the following European Union countries:
At this time, it is not possible to purchase products through the website for countries that are not listed above.
However, if you would like to purchase Tem-Tem products for other countries, please contact us.