Alternative Dispute Resolution (ADR) covers mediation, conciliation and arbitration of consumer disputes in Portugal. ADR entities are authorized to carry out mediation, conciliation and arbitration, and must be registered in the list of ADR entities provided for by Law 144/2015.

They are independent entities, with specialized personnel, who impartially help the consumer and the company to reach an amicable solution through mediation or conciliation or, if that agreement is not reached, allow a decision to be taken by arbitrators in a simple and quick process, via arbitration.

In the event of a dispute, you can try to find a solution to your consumption problem through Online Dispute Resolution or resort to one of the Alternative Consumer Dispute Resolution bodies listed below: